​Coles is a leading Australian retailer, with over 2,500 retail outlets nationally. Coles makes life easier for Australians by delivering quality, value and service. They process more than 20 million customer transactions each week, providing customers with products from thousands of farmers and suppliers.

Case Study

Identity Managed Services​ Australian Retailer

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1

Business Need

  • Coles required a solution to ensure Microsoft 365 licensing compliance for over 100,000+ employees​
  • Ensure E3 licensed users had correct retention policies assigned​
  • Automate transition of E3 to F1 licensed user while maintaining compliance with Microsoft​
  • Automate MS Teams policy assignment based on dynamic group assignment

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2

Scale & Size

  • Total users supported 100,000+​
  • Locations supported 800+ (Corporate Offices and Stores)​

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3

Business covered

  • Supermarkets, Insurance, Financial (Credit Cards/Loans), Mobile, Coles Express (Service Stations)

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4

Solution Approach

  • MST integrates with NetIQ, Active Directory, AzureAD, Exchange and Teams to import, sync and export data across all systems.​
  • Develop custom rules to automate assignment of Email retention policy assignment for E3 users, ensuring licensing compliance.​
  • Automatic assignment of Teams policies based on configurable rules.​
  • Constant data validation and reporting to ensure governance

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5

Outcomes

  • Implemented MST as a managed service​
  • Integration with Elastic logging and ServiceNow to alert for any compliance breaches​
  • Persona based licensing assignment, saving Coles thousands $'s per month​
  • Automated Teams policy assignments reducing Service Desk calls

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