NAB

Outcomes

• Over 100k mailboxes/archives migrated over a multi year, global geography project initiative, supporting the NAB strategic transition to Microsoft Office 365 services

• Over 1 billion mail items migrated

• Including multiple Exchange or Outlook integrated line of business application remediation initiatives such as Salesforce, RightFax

• $6M cost saving delivered to the client for archive migrations alone

Project: Windows 10 upgrade self service portal and OneDrive / SharePoint online Data Migration B2Six’s Role & Contribution:

• Building on technology, processes, expertise and relationships from the Mail and Archive migration processes, work with NAB to assist in delivering Windows 10 and OneDrive / SharePoint Online migration outcomes

o MST module development to support OneDrive / SharePoint data scheduling and migration

o Developed a custom capability extension to MST allowing NAB end users to self service request and complete Windows10 upgrades (from Windows 7)

Outcomes

• Migrated over 30k on-premise file shares to OneDrive / SharePoint online services using MST

• MST processed more than 12k Windows10 upgrades Project: Exchange 2016 Upgrade B2Six’s Role & Contribution:

• B2Six were engaged to provide Design, Build and Configuration services for the NAB on-premise Exchange environment upgrade to version 2016

• The project approach required the establishment of an Exchange 2016 environment, to design specifications, followed by the progressive transition of mail services from the legacy 2010 environment

• Provided L3/L4 assistance to NAB support teams, assisting and guiding them to resolve complex issues •

Outcomes

• 2016 environment established in hybrid mode with NAB’s O365 services

• Inbound and outbound mail flows successfully migrated to the new 2016 environment

• All mail security services and postures preserved including mail access use cases no longer natively support on Exchange 2016 environments

Project: Azure Virtual Desktop (AVD) implementation and Citrix exit B2Six’s Role & Contribution:

• B2Six were engaged to provide design consultation and build assistance for NAB’s AVD environment with a view to exit NAB’s legacy Citrix VDI environment

Outcomes:

• Assistance with migration of users from Citrix to AVD (~5,000 users)

• Development and implementation of migration process to move Azure VM's from legacy tenant to end state and integrate with AVD (2,500 virtual machines)

Project: Microsoft Teams chat surveillance tooling B2Six’s Role & Contribution:

• B2Six were engaged to assist with providing a fit for purpose technology solution to help NAB meet it’s regulatory compliance obligations

• Specifically, conservation of appropriate monitoring and reporting of communications involving regulated users (i.e. traders) following O365 transformation and the adoption of the Microsoft Teams messaging service

Outcomes

• Created bespoke automation for the collation and enumeration of MS Teams chat records for regulated user roles (eg traders) to support NAB compliance requirements for regulatory reporting

• Providing ongoing support to the NAB compliance team to ensure solution currency with Microsoft APIs and other technical dependencies

Project: Enterprise Vault version 8 migrations and decommission B2Six’s Role & Contribution:

• B2Six were again engaged to assist NAB in exiting legacy Enterprise Vault platforms, utilising technology, processes, expertise and relationships from the Mail and Archive migration processes

• This engagement focused on the legacy Enterprise Vault version 8 system, running on EOL hardware and software and containing archive information for long departed users

• Archive content required migration to Exchange Online to maintain NAB’s obligation for data retention and compliance Outcomes:

• 262,153,350 email items processed and migrated to Exchange Online over a 10 month period

• Provided L3/L4 assistance to NAB support teams, assisting and guiding them to resolve complex issues

• Dependencies met enabling the decommission of the legacy EV8 environment

Project: MLCL (MLC Life) divesture – mail migration B2Six’s Role & Contribution:

• B2Six were again engaged to assist NAB it’s obligations to Nippon life as part of the MLCL divestiture

• Specifically, Workplace technology separation and messaging

Outcomes

• Design co-existence mail environment to support MLCL separation from NAB

• Design and implement custom archive migration process to redact content from migrated archive content

Project: ServiceNow Automation B2Six’s Role & Contribution:

• As part of NAB’s transition to Exchange Online mail services and the adoption of ServiceNOW as an ITSM toolset, B2Six were engaged to provide technology solutions for emerging operational support issues

• B2Six were asked to work on automation of Distribution List and Exchange Resource request fulfilment, exposed in ServiceNOW service catalogues and requiring authorisation by NAB employees

Outcomes

• Design API service to facilitate interaction between Service Now and Exchange/AD

• Design service now automation forms for Exchange DL management

• Implement service now automation and service gateway integration